Effective March 18th, 2020 Flume Health will temporarily remove restrictions that prevent early refills of maintenance medications. This step is being taken to ensure that patients can obtain an adequate supply of needed prescription drugs to maintain their health while the country grapples with the COVID-19 Coronavirus pandemic.
Flume encourages patients to take advantage of their Plan’s mail order program, or their ability to obtain a 90 day supply of certain medications at retail pharmacies, if those programs are included as part of their Plan.
This exception will not apply to specialty medications (because many are perishable) or to controlled substances.
How to use this exception
If members have refills remaining at their regular pharmacy, they can take advantage of this new allowance by requesting it from the pharmacy. Otherwise, they should ask their physician to call in a refill for them, and that refill request will be honored. If they cannot reach their physician, telemedicine solutions (if available to that Plan) can write prescriptions for most maintenance medications.
This change is temporary, and will continue through the end of May 2020, at which point we will evaluate the situation and the possibility of either returning to standard limitations or extending the exception.
In this webinar, we're joined by Jael Guzman, Flume's Member Support Manager, for a conversation about the processes and philosophy behind our member support operation.
Plus, we've hired a new COO. Keep reading for more details.