The network model for health coverage relies on rates that your insurance carrier negotiates with providers in advance. The problem is that a broken and opaque negotiating process often leads to rates that are significantly higher than the actual cost of providing care. Network contracts also make it nearly impossible to audit healthcare bills for fraud, waste, or abuse, and they can include provisions that might put plans in financial jeopardy.
Through Flume Community, we sign contracts directly with providers who agree to see all of our members at predetermined prices, set as
a percentage of Medicare reimbursements. This allows both the plan sponsor and member to know the price of an appointment ahead of time, and mitigates the risk of the member receiving a balance bill. Direct contracting also increases our ability to audit claims and catch fraud or abuse.
Yes! Members can nominate providers at any time through my.flumehealth.com. When we receive a nomination, we’ll reach out to the provider and invite them to join Flume Community. If they join, all of your employees can benefit from that provider.
Providers who join Flume Community are paid within 72 hours of receipt of a clean claim. They don’t have to worry about trying to collect deductibles or coinsurance from the member, since those costs are covered by the plan. They may also see higher utilization, since we’ve removed the out-of-pocket expenses that often keep people from seeking care.
If a provider declines to join Flume Community, members can still see them under their Open Access health plan, they’ll just have their regular deductible and coinsurance obligations.
Flume Health is committed to providing members with seamless, affordable health coverage. If you have any issues or questions about your plan, call the Flume Concierge at 1-844-MyFlume.
In this webinar, we're joined by Jael Guzman, Flume's Member Support Manager, for a conversation about the processes and philosophy behind our member support operation.
Plus, we've hired a new COO. Keep reading for more details.