Business users own their dashboards.
A health plan’s enterprise performance team builds its own dashboards, from the question to the working view.
Challenge
The questions
- 01Could business users build dashboards around their own questions?
- 02Could they reuse established measures and source relationships?
- 03Could they change a view without opening another engineering request?
The people responsible for the plan’s performance needed to examine new questions and adapt their dashboards as priorities changed. A new view of a familiar measure, such as PMPM, utilization per 1,000 members, or denial rate, could take several steps. Each one sat between the person who understood the question and the people who could build it.
The plan wanted greater ownership of that process. Business users needed to build useful views on a consistent data foundation. They also needed the definitions and logic behind the numbers.
The need went beyond selecting a chart. Users had to choose the right measure, population, comparison, and reporting period. Without an established foundation, a new view could create another interpretation of the business and another reconciliation task for the team.
Solution
Flume gave the plan’s team the ability to build its own enterprise performance dashboards. Users could describe the view they needed and develop it using connected data and established business logic.
ContextBase supplied the shared definitions and source relationships behind those views. The same foundation could support new dashboards and follow-up investigations. Users could build on work that had already been understood and reviewed.
Impact
- Business users build performance dashboards on connected data and reviewed definitions.
- Users start from an established measure, then refine the population or reporting period and inspect the result as they go.
- New questions become working views without a separate delivery project.
- Existing dashboards evolve with the business instead of being rebuilt.
Start with the question your team keeps waiting on.
See how ContextBase answers it on your own claims, eligibility, and contract data.